FAQ's, Frequently Asked Questions

Do you sell fresh flowers?

No, all of our flowers are artificial. They’re designed to look and feel realistic, last for years, and need little maintenance.

Can I order online?

Yes. You can browse and shop directly from our website. We also welcome you to visit our showrooms in Annandale and Auburn if you’d like to see the flowers in person.

Where are your showrooms?

You can find us in:

Annandale showroom: 2 Johnston Street Annandale NSW 2038

Auburn showroom: Unit 51 7-9 Percy St Auburn NSW 2144

Do you create custom arrangements?

Absolutely. Our team can design arrangements for homes, offices, weddings, events, and large-scale installations. Share your inspiration with us, and we’ll create something tailored to your style and space.

Do you hire out flowers for events?

Yes. We offer hire services for weddings, corporate events, and special occasions. Get in touch with us to discuss your event needs.

Do you ship Australia-wide?

Yes, we deliver across Australia. Shipping costs and times vary depending on your location and the size of your order.

What if my item arrives damaged?

If your flowers arrive damaged, please contact us within 7 days of delivery with photos. We’ll arrange a replacement or refund.

Can I return my order if I change my mind?

We accept returns within 14 days of purchase for unused products in original condition. Custom arrangements and sale items are not eligible for return.

Do you offer trade or wholesale pricing?

Yes, we supply to stylists, florists, and businesses. Please contact us to set up a trade account.

How do I care for artificial flowers?

Artificial flowers don’t need water or special care. To keep them looking their best, dust them occasionally with a soft cloth or use a gentle air spray.

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Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Silkflora’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Silkflora’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 2 Johnston Street, ANNANDALE, NSW, 2038, Australia. Our ABN is 16 621 176 261. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.
RETURNS

Silkflora’s returns policy is within the guidelines of the Australian Competition & Consumer Commission (ACCC)

Change of Mind

Silkflora will exchange a product if you change your mind, subject to the following conditions. Silkflora reserves the right to reject a request for an exchange if any of the following conditions are not met:
Products must be returned within 7 days of purchase
All labels must still be attached
Products must be in the same good condition and not altered in any way
Original Receipt or Proof of Purchase must be produced/shown
Customers are responsible for all freight costs, if applicable, related to returning the products and delivery fees incurred will be deducted from original purchase if the sale had FREE SHIPPING applied.
If a suitable exchange product cannot be arranged on the day of return, Silkflora will offer a Credit Note valid for 1 month from the date of return. A cash refund is not available
Damaged or Faulty Products

Silkflora reserves the right to cancel an order during glitches on the system due to high traffic. A full refund will be issued if an order was placed during the glitch.
Silkflora products are checked carefully prior to dispatch and are packaged with care for all deliveries. In the unlikely event that an item is damaged or broken in transit, please advise us immediately and supply us with a description of the damage or fault within 24hrs of receipt of delivery so that a suitable solution can be determined.

We will happily replace the item or offer a refund once the product has been returned, the damage or fault has been confirmed and the following conditions are met:
Products must be returned within 7 days of purchase
All labels must still be attached. IF TAGS ARE REMOVED, PLEASE BE ADVISED, THE PRODUCT CAN'T BE RETURNED OR EXCHANGED.
Original Receipt or Proof of Purchase must be produced/shown
Customers are responsible for all freight costs, if applicable, related to returning the products
Please Note: ‘Change of Mind’ does not constitute a faulty product.

Australia’s Largest Artificial Flower’s Retailer

FAQ's

Do you sell fresh flowers?

Can I order online?

Where are your showrooms?

Do you create custom arrangements?

Do you hire out flowers for events?

Do you ship Australia-wide?

What if my item arrives damaged?

Can I return my order if I change my mind?

Do you offer trade or wholesale pricing?

How do I care for artificial flowers?

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