Meet the team

Paula Solano

Paula is the junior of our team. She is new in the floral industry but very eager to learn.
Paula helps us to tidy up the shop and keep it beautiful for all our customers. she is also in charge of packing all our online order so if you have noticed some extra love lately, it is because of her,.

Letisya Djohari

Yoanna Machowska

Yoanna is a graphic designer with a modern european background.

Yoanna came to work with us in December 2017 and has been a Godsend. She is quirky, loves nature and birds and above all is a flower lover!

She will amaze you on the big installations she has done, but will also take care of any little details for any design you need.

e. yoanna@silkflora.com.au

Harry Tjioe

Harry is the person who puts a smile on everyone's face at Silkflora on a everyday basis.

He is a food and coffee lover. Loves flowers and people, which is why he is one of the nicest people you will ever meet.

He is in charge of our marketing, packaging and even does some local deliveries. So next time you see him, make sure you say hi!

E. harry@silkflora.com.au

Wendy Quesada

Wendy is in charge of making our store full and beautiful. So you are able to find everything we have in stock on our displays.

Wendy is from Peru and has been living in Australia for many years. We were able to find her through common friends and has fit so well with our team.

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RETURNS

Silkflora’s returns policy is within the guidelines of the Australian Competition & Consumer Commission (ACCC)

Change of Mind

Silkflora will exchange a product if you change your mind, subject to the following conditions. Silkflora reserves the right to reject a request for an exchange if any of the following conditions are not met:
Products must be returned within 7 days of purchase
All labels must still be attached
Products must be in the same good condition and not altered in any way
Original Receipt or Proof of Purchase must be produced/shown
Customers are responsible for all freight costs, if applicable, related to returning the products and delivery fees incurred will be deducted from original purchase if the sale had FREE SHIPPING applied.
If a suitable exchange product cannot be arranged on the day of return, Silkflora will offer a Credit Note valid for 1 month from the date of return. A cash refund is not available
Damaged or Faulty Products

Silkflora reserves the right to cancel an order during glitches on the system due to high traffic. A full refund will be issued if an order was placed during the glitch.
Silkflora products are checked carefully prior to dispatch and are packaged with care for all deliveries. In the unlikely event that an item is damaged or broken in transit, please advise us immediately and supply us with a description of the damage or fault within 24hrs of receipt of delivery so that a suitable solution can be determined.

We will happily replace the item or offer a refund once the product has been returned, the damage or fault has been confirmed and the following conditions are met:
Products must be returned within 7 days of purchase
All labels must still be attached. IF TAGS ARE REMOVED, PLEASE BE ADVISED, THE PRODUCT CAN'T BE RETURNED OR EXCHANGED.
Original Receipt or Proof of Purchase must be produced/shown
Customers are responsible for all freight costs, if applicable, related to returning the products
Please Note: ‘Change of Mind’ does not constitute a faulty product.

Australia’s Largest Artificial Flower’s Retailer