Not just a newsletter, this is our way to keep in contact with you. Be first to hear our special offers on our products and services. Updates on things we do. If you work in the floral industry, create an account and give us a call on 02 9569 9222 & let us know what you do and how we can help!.
The term ‘Silkflora’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 109 - 111 Parramatta Rd, ANNANDALE, NSW, 2038, Australia. Our ABN is 16 621 176 261. The term ‘you’ refers to the user or viewer of our website.
Silkflora’s returns policy is within the guidelines of the Australian Competition & Consumer Commission (ACCC)
Change of Mind
Silkflora will exchange a product if you change your mind, subject to the following conditions. Silkflora reserves the right to reject a request for an exchange if any of the following conditions are not met:
Damaged or Faulty Products
Silkflora products are checked carefully prior to dispatch and are packaged with care for all deliveries. In the unlikely event that an item is damaged or broken in transit, please advise us immediately and supply us with a description of the damage or fault within 24hrs of receipt of delivery so that a suitable solution can be determined.
We will happily replace the item or offer a refund once the product has been returned, the damage or fault has been confirmed and the following conditions are met:
Please Note: ‘Change of Mind’ does not constitute a faulty product.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information:
What we do with the information we gather
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
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